Every Starter Kit comes with a 30-day Money Back Guarantee   

Terms and conditions: *30 Day Money Back Guarantee

Committed to the highest standards of customer support.

Terms Apply: This offer expires on the 31st of December 2019 and is open to people over the age of 18 only. It is only open to existing smokers.

When purchasing an e-cigarette starter kit from our website www.libertyflights.co.nz we offer a 30-day money back guarantee so if, after trying our e-cigarette starter kit you decide you do not like it you can return it. Please read how the claim process below. 

*Guarantee Claim Process

Please check all goods when you receive them as the warranty will run from the date of your receipt.

The following procedure must be followed in order to carry out a guarantee claim:

1. Send us via our Contact form the Order ID (or your full name and address) and reference your request for a refund, alternatively, you can also contact us via telephone - Call Australia: 1300 662 689 or from New Zealand call: 0800 260 378 or email us directly via contact@libertyflights.co.nz.

2. Once we have received your request. You must return your purchased items to us to receive an account credit or a full refund. Please note: All postage costs for returning items to Liberty Flights are the responsibility of the customer we do not refund the cost of the return postage.

3. Once the goods are received, we will issue a refund to the purchaser of the products.

4. Please allow 3-5 working days for a response to your refund request.